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All items sold by Remotes4Less are brand new and are sold with the full manufacturer's warranty unless otherwise stipulated. The length of time for the product warranty may vary for some items but is typically one-year from date of purchase. We honor the manufactures warranty and within the first 30-days upon you receiving the item we will test it to determine if it is defective and if it is found to be defective will replace it. After the 30-day period we may repair or replace it at our discretion or return it to the manufacturer for warranty repair or replacement. All items will require an RMA number before being returned to us under warranty. The consumer is responsible for any shipping costs involved in returning the product for repair or replacement to us. The manufacturer's warranty does not cover any product or part, which has been subjected to misuse, abuse, modification, negligence or accident, nor does it cover any product, which is used for any purposes other than for which it is intended as stated in the specific manufacturer's product information literature. If you are having any problems at all with your item, especially with a new remote, please contact us; as in many cases it could just be a programming issue that can easily be resolved.

Satisfaction Guarantee & Return Information:

Remotes4Less guarantees your satisfaction on all items purchased from us within 7-days of receipt. If after receiving and inspecting your purchase you are not totally satisfied, simply contact us via email at: service@remotes4less.com to request a RMA number. Please include your invoice number and the reason you need to return the item as well as if you need an exchange or refund. Once you have the RMA number you can then return the merchandise to us together with a copy of your invoice, with shipping charges prepaid, for an exchange, or full refund of your purchase price less shipping and handling. You must contact us for an RMA number prior to returning any item for repair, replacement, or refund and the RMA number must be clearly shown on the return shipping label. Any item that is returned without an RMA number clearly shown on the return label will not be accepted by us and will be returned. Returns for a refund must be made within 7-days upon receipt and must be in original condition, in original packaging, with all accessories and instructions included with return shipping prepaid. Items that are returned that are not in their original condition, in original packaging, or have any parts or instructions missing, will be subject to a restocking fee of 20% of the purchase price. Refund requests of the purchase price will be made within 7-days upon receipt and inspection of the returned merchandise. Refunds will be made in the same form as the original payment.